Gambling is entertainment — and like all entertainment, it works best when it stays within clear, self-defined limits. hm99 is committed to providing Pakistani players with the tools, information and support they need to keep gambling a positive, controlled experience. This page covers everything from deposit limits and session controls to self-exclusion and problem gambling support.
hm99 gives every player a set of tools to manage their gambling activity. Use them before you think you need them — that's when they work best.
Set daily, weekly or monthly maximum deposit amounts in PKR. Once your limit is reached, no further deposits are accepted until the period resets. Reductions take effect immediately; increases require a cooling-off period.
Cap how much you are able to lose in a single day, week or month. Loss limits are an effective way to protect your budget — once you hit your limit, betting is paused for the remainder of the period.
Set a maximum play session length. When your time is up, a clear notification prompts you to stop. You can also set session reminders that alert you after defined intervals — every 30 minutes, for example.
Take a short break from gambling without fully closing your account. Cooling-off periods of 24 hours, 7 days or 30 days are available. During a cooling-off period, all deposits and bets are blocked.
Request a long-term or permanent self-exclusion at any time. During exclusion, your account is closed, all promotional contact stops, and attempts to create new accounts are blocked. See full details below.
Contact hm99 support directly if you have concerns about your gambling behaviour. Our team can help you activate limits, start a cooling-off period or initiate self-exclusion — in English or Urdu on request.
Responsible gambling is the practice of approaching betting and casino games as a form of entertainment — not as a financial strategy, a way to relieve stress or a method to recover past losses. It means setting clear limits before you start, sticking to them, and knowing when to stop.
For Pakistani players, where the stakes of financial missteps can affect entire families in cities like Karachi, Lahore, Islamabad, Rawalpindi and Peshawar, keeping gambling within affordable limits is especially important. Gambling with money you cannot afford to lose is never acceptable — regardless of whether it involves PSL match bets, cricket odds for ICC tournaments, live casino tables or slot games.
hm99 will never tell you that gambling is risk-free, or that you can expect to profit over time. The house has a mathematical edge on every game. Understanding this is the foundation of responsible play.
You set a fixed budget before you start playing and stop when it is reached, regardless of wins or losses.
Gambling does not interfere with your responsibilities at work, at home or in your relationships.
You treat winnings as a bonus, not as income you are counting on, and you never chase losses to break even.
You are able to take breaks, go days without gambling and feel no compulsion to return to recover lost money.
You enjoy other activities outside gambling and it remains a small, optional part of your leisure time.
You are honest with family and friends about how much time and money you spend on gambling.
Problem gambling can develop gradually. Being aware of the early warning signs — in yourself or someone you know — is the first step toward getting help. If several of the following apply to you, we strongly encourage you to use our self-exclusion or cooling-off tools, and to speak with a professional support service.
Spending more money on gambling than you originally intended, or than you can comfortably afford to lose.
Chasing losses — placing additional bets in an attempt to win back money you have already lost in the same session.
Feeling anxious, irritable or restless when you are not gambling, or when you try to cut down.
Lying to family, friends or colleagues in Karachi, Lahore or elsewhere about the amount of time or money you spend gambling.
Borrowing money, selling assets or delaying bill payments to fund gambling activity.
Gambling taking priority over work, family time, social commitments or personal health.
Needing to bet increasing amounts of money to get the same feeling of excitement or relief.
Using gambling to escape from stress, depression, loneliness or other emotional difficulties.
Making repeated unsuccessful attempts to reduce or stop gambling.
Experiencing guilt or shame after gambling sessions but continuing to gamble anyway.
Every limit on hm99 is available directly from your account settings. Here is what each control does and how quickly it takes effect.
Sets the maximum PKR amount you can deposit within a 24-hour window. Reductions apply instantly. An increase only takes effect after a 24-hour cooling-off review.
Controls total deposits across a rolling 7-day period. Useful for players who want broader budget visibility rather than managing daily caps individually.
A monthly PKR ceiling that provides a clear, month-long spending boundary. Most suitable for players who prefer a single monthly review of their gambling budget.
Receive an in-platform alert after a defined play period — every 30, 60 or 90 minutes. The alert does not force a stop but prompts conscious awareness of time spent.
Self-exclusion closes your hm99 account for a defined period and blocks all deposits, bets and promotional contact for the full duration. It is available to any registered user at any time — no explanation required. Once activated, self-exclusion cannot be reversed mid-period. Choose a period that gives you enough time to reassess your relationship with gambling without external pressure.
During self-exclusion:
To activate self-exclusion, log in to your account settings and select the self-exclusion option, or contact support at [email protected] and our team will process the request promptly.
Honest self-reflection is a powerful tool. Work through these questions carefully and privately. If you answer "yes" to three or more, it is a strong signal that speaking with a professional support service or activating a self-exclusion would be beneficial.
Reaching out for help is a sign of strength, not weakness. Below are recognised resource types and the hm99 contact channel for players who need support.
Contact our team directly at [email protected] or via live chat to activate limits, cooling-off periods or self-exclusion. English support available 24/7.
Licensed mental health professionals and addiction counsellors are available in major Pakistani cities including Karachi, Lahore and Islamabad. Your GP can provide referrals.
Peer support groups for gambling problems exist in multiple formats including in-person, telephone and online. Ask a healthcare provider or community welfare organisation in your city for local referrals.
Talking honestly with a trusted family member or friend is often the first and most important step. Problem gambling affects the whole household — involving those close to you can provide vital accountability and support.
hm99 takes the protection of minors extremely seriously. The platform is intended exclusively for adults — 18 or older, or a higher minimum where the applicable operator or jurisdiction requires it. Age verification is applied during the registration and KYC processes.
If you share a device or household with minors, we recommend using your device's built-in parental control settings or a third-party content filtering application to restrict access to gambling websites. Keeping your login credentials private is essential — never leave your account logged in on a shared device.
If you believe a minor has accessed or registered on hm99, contact [email protected] immediately. All such reports are treated as urgent and investigated without delay.
Enable parental controls on your smartphone, tablet or computer to block gambling-category websites from being accessed by children.
Never save your hm99 login credentials in a browser on a shared or family device. Log out fully after every session.
Keep payment cards and digital wallets such as Easypaisa or JazzCash (referenced as context only) linked to gambling accounts inaccessible to minors.
Have open, age-appropriate conversations with young people about the financial risks of gambling and why it is adults-only entertainment.
If a minor has made deposits or placed bets on hm99, contact support immediately. Accounts used by minors are closed and funds handled per operator policy.
Whether you want to set limits, read the full platform terms, or simply explore hm99 responsibly — here are your next steps.
Return to the main hm99 hub — games, sports markets, payment guides and responsible gambling information in one place.
Go to HomepageUnderstand your full rights and obligations as an hm99 user — bonuses, payments, account rules and more, clearly explained.
Read T&CHave questions about limits, self-exclusion, withdrawals or account verification? Our FAQ section has straightforward answers.
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